You can directly order on our website and follow these steps.

• Click on the product you would like to purchase
• Click "Add to cart"
• (From here you can continue to add more items to cart or proceed to check out)
• Review your cart by clicking the bag icon on the top of the page
• Proceed to check out
• Fill in the shipping address and select your desired shipping method.
• Select your desired payment method and fill in the payment and billing information
• Click "Pay now"

Once it's all completed we will email you the order confirmation email. Make sure you enter a correct email and shipping address.

We will ship out your order within 1-3 days. Once the order is shipped out you will receive a shipping confirmation email with tracking number and tracking link.

Our products are handmade so we can only make a small batch at a time. But we try to restock every 1-2 weeks. You can sign up for our back-in-stock alert to be the first to know when the item is back in stock.

• Click on the sold-out product
• Click on “NOTIFY ME WHEN THIS PRODUCT BECOMES AVAILABLE”.
• Enter your email address
• Click on "Email me when available"

Once the item is back in stock, you will get the notification email from us.

We list all the prices in USD (United States Dollar).

Our credit card payments are processed via Paypal

The common issues are usually caused by:

• Wrong credit card details
• Wrong CVV or CCV
• Insufficient Funds
• The card is expired

If those weren't the reason, many cases of denied payment happened because of the bank’s auto fraud prevention system. Since our company payment gateway is registered in Asia (Hong Kong) but you are ordering from US, Canada, UK, Australia, etc., it could easily get flagged as fraud. This is unfortunately beyond our ability to solve the issue. The only recommendation we can give is to contact the card issuer to help authorize the purchase.

For every order you place, you will receive an order confirmation email from us. The common reasons why you don't receive the email are:

• The email address was incorrect
• The inbox is full
• The email went to spam.

If you need help to correct or resend the order confirmation email, please email us at  [email protected] ,[email protected] and give us your name, email address, and/or some hints so we can look up your order.

Yes, you can cancel any order if we haven't shipped the items out yet. We usually ship out the package the following day, so please inform us as soon as you can. Email us at [email protected] ,[email protected] with order# (e.g. #HP123456), email address associated with the order and let us know you would like to cancel.

We offer regular size, plus size, and kids size.

Our products were created by different talented Thai artisans so the sizes can vary depends on the style. We list the measurements individually on each product in the description.

The majority of our products were designed to be one-size-fits-most as they are either stretchy, come with elastic or adjustable waist, or have lots of leg rooms.

Our classic Cotton Chiang Mai by Eurasia 1 and most of the other styles are gender-neutral.

The Men's & Women's pants are the same cut / exactly the same pants. We simply list them twice with Male & Female models, so that each gender can see what the pants look like on the appropriate gender.

Please see the measurement listed under each product.

Unlike most conventional fitted pants, all Cotton Chiang Mai by Eurasia 1 were designed with roomy low crotch. Therefore the inseam always seems shorter even though our pants are long enough.

To make sure that they are long enough for you, please check the length. They are measured from the top point of the waistband to the ankle.

All Cotton Chiang Mai by Eurasia 1 and drop-crotch/jumpsuit Cotton Chiang Mai by Eurasia 1 are made of 100% rayon. Some other pants are made of Thai cotton, spandex, etc.

To keep your Cotton Chiang Mai by Eurasia 1 in excellent condition, please hand wash cold and hang dry.

If you must wash them in the washing machine, make sure that you use the lowest/delicate cycle. You should also wash them separately from other clothes as it will help prevent tangling and tearing. Washing them in a laundry mesh bag will also protect them from getting damaged.

Each tie-dye products were individually hand-dyed and made a small batch at a time. Each batch can have a slightly different color or pattern variation. This means your product is as unique as you are!

We are so sorry. Let us make it right. We manually inspect all items carefully before we ship them to our customers. Unfortunately, errors do occur. If you received a damaged, defective, or incorrect item, please do not hesitate to email us at [email protected] ,[email protected]

To speed up the process, please include:

Order number (e.g. #HP123456) Or email address associated with the order The photos of the item(s) in question and we'll reship a replacement package to you ASAP.

We hope you love all our products. But for whatever reason, you are not pleased with them and would like to return or exchange, we understand. We will accept return/exchange on all items that were not purchased from any special-on-site sales or any clearance collection. All we ask is that the products are returned to us in new condition; unworn, unwashed, and unaltered. We will accept returns 60 days from the day our products are shipped out. Please make sure you contact us within this 60-day, or you may not be eligible to make the return/exchange.

To initiate the return/exchange process, please email us at [email protected] ,[email protected] and let us know your order number and item(s) from that order that you wish to return.

We are here to help!

To initiate the return/exchange process, please email us at [email protected] ,[email protected]. and let us know your order number and item(s) from that order that you wish to return. We will accept return/exchange on all items that were not purchased from any special-on-site sales or any clearance collection.

All we ask is that the products are returned to us in new condition; unworn, unwashed, and unaltered.

We will accept returns 60 days from the day our products are shipped out. Please make sure you contact us within this 60-day, or you may not be eligible to make the return/exchange.

Cotton Chiang Mai by Eurasia 1 is located in the bucolic hillsides of northern Thailand, in the city of Chiang Mai. Here at Cotton Chiang Mai by Eurasia 1, our ethos is simple: to be compassionate and engage in fair trade practices with our workers, partners, community, and

customers.

We value our people, encourage their development, and reward their performance. The highly talented artisans we work with are well compensated, and we fund our in-house staffs’ education. We let them work from home so they can take care of their families, and they can set up their work environment of choice.

Family is important to us; most of our staff are family or close friends. We believe in providing our staff a supportive, flexible work environment. And to put your mind at ease, we do not use child labor.

Cotton Chiang Mai by Eurasia 1 believes it is important to support our community, so we seek out charitable projects whenever we can. We have made donations of equipment to local hospitals and schools in rural areas, which often lack adequate supplies.

By purchasing our awesome products, you’ll help to support a compassionate company that cares about its community. Also, you’ll get to own some really cool, comfortable clothing!

cottonchiangmai products are handcrafted by our talented famillies of dedicated artisans from the north and many areas of Thailand.

cottonchiangmai.com stock is available for Wholesale. You can buy bulk wholesale lots of Thai Harem Pants with minimum order of $250. All orders are shipped globally via DHL express (4-7 days). Contact [email protected] for more information. Click to sign up for Wholesale Account